How long will it take for my order to arrive?
Domestic orders leave our studio within 2-7 business days and take 5-7 days to arrive via USPS.
How can I track my order?
You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at firstname.lastname@example.org and we will send it over.
What's the best way to burn a InsideTheHouse Candle?
Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets, or a draft. Allow the jar to cool completely before handling. There are how to burn reminders on the bottom of your jar.
Do you use essential oils in your candles?
We use fragrance oils that do have 40-80% components of essential oils, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flashpoint is so low.
We choose to work with soy wax for a variety of reasons. We love that it's an 100% renewable resource and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. Soy candles are better for the environment and your health: they are non-toxic and burn cleaner than paraffin wax. It produces as much as 90% less soot than paraffin wax. This soot can blacken walls, ceilings, and furniture, contaminate ventilation ductwork in your home, and most importantly, add toxic carcinogens into the air that you breathe.
How fragrant are your candles?
We find that our candles fill a medium-size room nicely. For larger rooms or rooms with high ceilings we recommend our 8oz candles or 2 or more 4 oz. Smaller candles are better burned at a desk or in a small space such as a bathroom. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.
Can I send a candle as a gift?
Absolutely! If you would like a hand-typed gift note or if it's going directly to the giftee, just make a note at checkout and we will not include a sales receipt.
Can the jar be repurposed?
When a 1/4" of wax remains, discontinue the use of the candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Carefully dump and compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, plant succulents in, or just recycle!
What if I receive a damaged candle or candle product?
Please text us immediately at 561-225-5618 and let us assist you with this issue. We must be notified of any damage within 5 business days of your order receipt, in order to comply with the claims process required by our shipping company. We hope you understand.
What if I receive a candle or other product I would like to return?
We want you to be satisfied with your order! To receive a full refund, you must return your purchase, unused and in new condition, within 15 days of purchase. We do not provide a return shipping label and your return must include all the original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials. We can do exchanges, but the shipping cost to send it back to you will still apply. For further information on returns, please text us at 561-225-5618.